Inventa will provide WFI access to a team of experienced DBAs. This team will consist of the following members:
- Lead Sr.DBAs – The Lead DBA is a senior level resource who will be responsible for overall coordination of support efforts. They will manage the work queue, assigning work within the support team. The Lead DBA will also be responsible for handling or providing assistance on any complex requests. They will oversee work performed by members of the team, ensuring the quality the completed work. The Lead DBA will also serve as the primary contact for your Database Manager.
-DBAs – The DBA is an experienced resource that will be responsible for performing database support tasks under the direction of the Lead DBA. Where needed, the DBA will interface with both customer and Inventa resources.
- Technical Specialists – A variety of other Inventa technical specialists (Performance Managers, System Administrators, etc.) will be available to the support team to assist in resolving issues and developing solutions.
-Project Manager – The Inventa Project Manager will ensure that the team is meeting the customers supports needs. This person will monitor the activities of the team and is responsible for providing weekly status reports. The Project Manager is also the escalation contact for any service related issues.
-Director of Operations – The Inventa Director of Operations will ensure that the team has all resources necessary to provide support to the customer. This person will also serve as an additional escalation contact for any service related issues.
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